Support

Most problems have a written answer already. If yours doesn't, email us - a real person reads it.

We reply within 24 hours. Include your account email and your organization's name so we can find you.

Start with the FAQ

Sign-in trouble, missing verification codes, how reviews and scores work, and “my simulation disappeared” are what we're asked most, and all of them are answered in full on the FAQ.

Browse by topic

Sign-in and account accessForgotten password, a verification code that never arrived, or Google sign-in that won't take.Fix a sign-in problem Getting startedWhat happens after you sign up, building a personal simulation, run lengths, review modes and limits.See the first-run steps Your working dayClocking in, introducing yourself, the daily standup, answering tasks, speaking instead of typing, and Quick Help.Read about the workday Feedback, results and credentialsHow work is reviewed, the final assessment, how your score is built, and your certificate.See how results work Joining or losing organization accessSigning in to your company or school, and what to do if your simulation was removed.Check organization access Configuring a simulationFor administrators: setting up an organization, building simulations, inviting candidates and reading their reports.Open the documentation Privacy, data and deletionWhat we hold, who can see it, and how to request a copy of your data or have it deleted.Read the Privacy Policy

Still stuck? Email us

The more of this you include, the fewer round trips it takes - most of our follow-up emails are asking for exactly these five things:

The email address on your account.
Your organization's name, if you were given one.
What you were trying to do when it went wrong.
The exact message on screen, word for word or as a screenshot.
Roughly when it happened, and your time zone.

Email [email protected]Documentation

Privacy requests - a copy of your data, or deletion - go to [email protected] instead, so they reach the right people directly.

On an organization account?

Your administrator controls the simulation - who has access, what it contains, and whether it still exists. For anything about your role, your tasks or your access being removed, contact them first. We can't change another organization's setup on your behalf.